Privacy Policy
At Sheen Cabs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app.
1. Information We Collect
a. Personal Information
We may collect the following personal details:
- Name
- Contact information (email, phone number)
- Payment details (when applicable)
b. Location Data
- Real-time location data is collected to facilitate ride bookings and ensure accurate pickups and drop-offs.
c. Device Information
- Information about your device, including IP address, operating system, and app usage statistics.
d. Usage Data
- Details of your interactions with the app, such as ride history and preferences.
2. How We Use Your Information
We use the collected information for the following purposes:
- To facilitate and manage ride bookings.
- To provide customer support and address user queries.
- To process payments securely.
- To improve app functionality and user experience.
- To send notifications, updates, and promotional offers (with user consent).
- To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
- Drivers: To facilitate ride services.
- Service Providers: For payment processing and app maintenance.
- Law Enforcement: If required by law or to protect the safety of users.
4. Data Security
We implement robust security measures to protect your personal information, including:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to user data by authorized personnel only.
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
5. User Choices and Control
- You can update or delete your personal information through the app.
- Location services can be enabled or disabled via your device settings.
- You may opt out of receiving promotional communications by updating your preferences in the app.
6. Retention of Data
We retain your information for as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce our terms.
7. Third-Party Links
The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.
8. Children's Privacy
Our app is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes through the app or email. Continued use of the app constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through the app's support feature.
Thank you for trusting Sheen Cabs with your information. Your privacy is our priority.